FAQS
🧴 Product & Ingredients
Q: Are Roseblem skincare products safe to use?
A: All Roseblem skincare products are carefully selected and quality-checked before shipment. Our products are designed for daily skincare use. Individual results may vary depending on skin type and routine.
Q: Are your products suitable for sensitive skin?
A: If you have sensitive skin, we recommend performing a patch test before full use. If irritation occurs, discontinue use immediately and consult a skincare professional.
Q: Are Roseblem products dermatologist-tested?
A: Our products undergo quality control and safety evaluations. However, they are not intended to replace professional medical or dermatological advice.
Q: Do your products contain harmful ingredients?
A: We strive to offer products made with carefully selected ingredients. Ingredient information is listed on each product page for your reference.
🌿 Usage & Results
Q: How long does it take to see results?
A: Skincare results vary from person to person. Some users may notice improvements within a few weeks, while others may require longer, consistent use.
Q: Can I use multiple Roseblem products together?
A: Yes, our products are designed to complement a regular skincare routine. However, if you are new to skincare or combining active ingredients, we recommend introducing products gradually.
Q: Can I use your products during pregnancy or breastfeeding?
A: If you are pregnant or breastfeeding, we recommend consulting a healthcare professional before using any skincare products.
📦 Orders, Shipping & Returns
Q: How long does order processing take?
A: Orders are processed within 1–3 business days before shipment, excluding weekends and holidays.
Q: How long does shipping take?
A: Standard shipping typically takes 7–15 business days, depending on your location and local carrier services.
Q: Can I return skincare products?
A: For hygiene and safety reasons, opened or used skincare products are not eligible for return. If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
🔒 Safety & Compliance
Q: Are Roseblem skincare products medical treatments?
A: No. Roseblem products are intended for cosmetic and personal care use only. They are not designed to diagnose, treat, cure, or prevent any medical condition.
Q: Are your products FDA approved?
A: Cosmetic products are not required to receive FDA approval before being sold. However, we ensure that our products comply with applicable cosmetic safety standards.
📧 Customer Support
Q: How can I contact Roseblem?
A: You can reach our customer support team at support@roseblem.com or through our Contact Us page.
Q: When will I receive a response?
A: We respond to most inquiries within 1 business day during business hours (Monday–Friday, 9:00 AM–5:00 PM EST).